Quality Policy and Procedure

At Heart Care Services, we are committed to maintaining the highest standards of care, integrity, and compliance. Our policies ensure transparency, accountability, and alignment with UK regulations governing domiciliary care services. This section provides essential information on our regulatory commitments and legal obligations.

Modern Slavery Statement

We are dedicated to combating modern slavery and human trafficking in all aspects of our operations. Our Modern Slavery Statement outlines the steps we take to ensure our supply chains remain free from exploitation.

Government Guidance: Modern Slavery Act 2025

Introduction

Heart Care Services is committed to preventing modern slavery and human trafficking in all its business activities. We recognise our responsibility to address modern slavery and take all necessary steps to ensure that it does not occur within our organisation or through our business relationships.

Our Organisation

Heart Care Services operates in the domiciliary care sector, providing essential care and support services to individuals in their homes. We have [number] employees and care providers across [regions/countries]. Our operations focus on delivering high-quality, compassionate care, and we maintain a robust approach to ethical business practices and transparency.

Our Policies and Procedures

We have implemented a range of policies and procedures to combat modern slavery, including:

Modern Slavery Policy: Outlines our commitment to preventing modern slavery and human trafficking.
Whistleblowing Policy: Encourages employees and stakeholders to report any concerns about modern slavery or unethical practices.
Due Diligence: We conduct regular risk assessments and due diligence processes to identify and address potential risks of modern slavery within our operations.

Training and Awareness

We provide training and awareness programs for our employees to ensure they understand the signs of modern slavery and how to report any concerns. Our training covers:

Identifying potential indicators of modern slavery
Understanding the impact of modern slavery on individuals and communities
Reporting procedures and support mechanisms

Continuous Improvement

We are committed to continuously improving our approach to preventing modern slavery. This includes:

Reviewing and updating our policies and procedures regularly.
Engaging with stakeholders to understand emerging risks and best practices.
Reporting on our progress and sharing our learnings.

Heart Care Services takes its responsibility to prevent modern slavery seriously. We are dedicated to upholding ethical standards and working towards a world free from modern slavery and human trafficking. This statement has been approved by [Board of Directors/Senior Management Team] and will be reviewed annually.

For further details on any of these policies, please contact us at info@heartcareservices.co.uk.

Anti-Bribery Policy

We operate with integrity and are committed to preventing bribery and corruption in all aspects of our business. Our Anti-Bribery Policy aligns with the UK Bribery Act 2010.

Government Guidance: Bribery Act 2010

Quality Policy and Procedure

Heart Care Services is committed to ensuring compliance with the legal requirements of the regulated activities it is registered to provide, including:

• The Care Act 2014

• Equality Act 2010

• The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

• Human Rights Act 1998

• Mental Capacity Act 2005

To ensure that Service Users, their family and those who care for them are involved in the planning and delivery of their care and support.

To ensure that the needs, wishes and expectations of the Service User are met as far as possible, maximising their independence and enabling the Service User to achieve their agreed outcomes.

Complaints and Compliments Policy and Procedure

At Heart Care Services, we are committed to providing the highest quality of domiciliary care, adhering to a comprehensive framework of legal and regulatory standards. Our Complaints and Compliments Policy and Procedure is designed to ensure that we handle all feedback with transparency, fairness, and responsiveness. We adhere to the following legislative acts and regulations:

Compensations Act 2006
The Care Act 2014
The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
Human Rights Act 1998
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009
Mental Capacity Act 2005
Mental Capacity Act Code of Practice
Data Protection Act 2018
UK GDPR

We believe that every piece of feedback, whether a compliment or a complaint, is an opportunity to improve our services and enhance the care we provide. We are dedicated to ensuring that your voice is heard and that your experience with Heart Care Services is positive and supportive. If you have any compliments or concerns, please do not hesitate to contact us.

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